Here are some commonly asked question.
What is your minimum order quantity?
Min order is 6. Sizes can be mixed
When Will My Order Ship?
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Can you deliver my shirts if I am local?
No, all orders online will be shipped via USPS
How do I go about making payment?
All payments are processed through PayPal
If I don't like my shirts, can I return them?
Yes. All refunds and exchanges will be processed once the item is returned to our warehouse. The return address is: 29155 Northwestern Hwy #691 Southfield, MI 48034
Was I Charged Twice?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the “Place Order” button once to avoid multiple authorizations.
I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?
Please see our Fit Guide for general information on sizing. If you still have specific questions about a fit of an item please contact us at email@example.com
Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list.
You can also check your order status by signing into your account on our website.
Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Trish’s Garage cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Trish’s Garage, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Trish’s Garage. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Am I still required to pay customs, duties, taxes, and collection fees when I receive “Free International Shipping”?
Yes, all international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.
Still need help? Send us a note!
For any other questions, please write us at email@example.com or call us at 313.444.9219